Privacy Policy

1. Who We Are

THE LAB Aventura is a boutique beauty studio located at 19790 W Dixie Hwy, Aventura, FL 33180. We offer laser hair removal, permanent makeup, skin rejuvenation, inkless scar revision, and lash extension services. Questions about this policy may be directed to thelab.aventura@gmail.com.

2. Information We Collect

We may collect the following types of information:

• Contact information - name, email address, and phone number submitted through our website forms or booking system.
• Booking details - appointment dates, services requested, and relevant health notes shared during consultation.
• Usage data - general, anonymized data about how visitors interact with our website (e.g., pages viewed, device type).

We do not collect payment card details on this website. Payments are processed securely through our booking platform.

3. How We Use Your Information

Your information is used to:

• Schedule and confirm appointments
• Send appointment reminders and follow-up care instructions
• Send promotional emails and SMS messages when you have opted in to receive them
• Respond to customer service inquiries
• Improve our website and services

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. SMS Communications - Appointment Notifications

When you book an appointment through our booking system at book.labaventura.com, you may consent to receive SMS text messages related to your appointment, including confirmations, reminders, and cancellation notices.

• Program name: THE LAB Appointment Notifications
• Message frequency: Varies based on your appointment activity. You will typically receive 2-3 messages per appointment.
• Message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: Reply STOP to any message to unsubscribe. You will receive a confirmation and no further appointment SMS will be sent.
• Help: Reply HELP or contact us at 754-400-1007.
• Opting out of SMS does not cancel your appointments or affect your ability to book with us.

5. SMS Communications - Marketing

By submitting your contact information through our website signup form, you separately consent to receive promotional emails and marketing text messages from THE LAB Aventura.

• Message frequency varies based on promotions and updates.
• Standard message and data rates may apply.
• To opt out of marketing SMS, reply STOP to any message.
• To opt out of marketing emails, use the unsubscribe link in any email we send.

Opting out of marketing messages will not affect appointment notifications or your ability to book appointments.

6. Data Retention and Security

We retain your personal information for as long as necessary to provide our services and comply with applicable legal obligations. We use reasonable technical and administrative measures to protect your data from unauthorized access or disclosure.

7. Third-Party Services

We use third-party platforms to operate our booking system and communications. These services have their own privacy policies and handle data in accordance with applicable law. We do not authorize these providers to use your information for their own purposes beyond providing services to us.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at thelab.aventura@gmail.com. We will respond to your request within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, contact us at: